Frequently Asked Questions (FAQ's)
How long do I need to allow for an appointment?
Please allow up to 60 minutes for your initial appointment and 30 minutes for all subsequent consultations. Please also arrive 5 minutes early to your first appointment to fill out some basic paperwork.
How much of my appointment time will be spent with the physiotherapist?
Every minute! We don't overlap patients or expect you to lay on a hot pack or machine while we treat to someone else at the same time. Your entire appointment duration will be spent being assessed, treated or prescribed exercises by your treating physio.
How many times will I need to see a physiotherapist?
This will depend on your diagnosis. At move, we believe in creating a program that educates our patients and allows them to become independent and knowledgeable about self-management techniques for long-term and chronic conditions. We don't believe in treating our patients for the sake of it or without specific clinical justification and necessity. You should therefore expect to come in for an initial appointment and at least one follow up consultation. After this period, you can work out a management plan that suits your individual needs (and budget).
Do I need a GP referral first?
No, you don't need a referral to see one of our physiotherapists as they are considered first contact providers. Your physio can refer you back to your GP for further diagnostic services, such as scans or X-rays, if required.
Do you have Hicaps available on site?
Yes! Please bring your private health card if you have one to your appointments. We also accept cash and eftpos for appointment payments.
Do you see workers comp, DVA or CTP patients?
Yes, we see everyone and are experienced in processing these types of appointments with the relevant providers.
Do you offer additional treatments and/or advanced techniques?
Yes, our physios are highly experienced with dry needling, manipulation and sports taping techniques which can be used to supplement manual treatment. We also have qualified and accredited exercise physiologists who are trained in exercise prescription, lifestyle disease management, injury prevention and strength and conditioning programs.
Do you use use machines during treatment sessions?
No, we firmly believe in the power of manual therapy and exercise prescription. We won't leave you sitting with a machine while we treat someone next door.
Can physiotherapy help me to get better and experience less pain?
We believe in the healing power of both manual therapy and strengthening through exercise prescription. Our physiotherapists will do everything in their power to help you overcome acute and chronic conditions and where other interventions are required, they will refer accordingly.
Can you communicate with the other health professionals I am seeing?
With your consent, we can absolutely believe in full and clear communication with other health care providers, doctors, specialists and personal trainers to educate them on your condition and progress of treatment. A team approach is always the best approach.
What's the link between Physiotherapy and Pilates?
Great question! We believe in the healing power of movement for everyone, but especially for those rehabilitating injuries. Our pilates instructors are skilled in working with patients with a variety of injuries and can offer private or group training. Our physios will communicate your specific needs and limitations (if any) to our pilates instructors so that you will get the attention you require, even in our group classes. Pilates is excellent for improving strength, stability and mobility! Ask your physio for more information at your appointment.
If you have any additional questions, please call the clinic for more information on 9565 5363 or email us at firstname.lastname@example.org